Customer Services

Where can I buy your products from and do they have stock?
Click on our store locator and enter your zip code. This will show you all the nearest stores to you and their contact details. We do not know what our retailers have in stock at any one time so it is always best to check with them directly

I've lost the instruction manual that came with my Silver Cross pram! Where can I get another booklet?
You will find manuals for our current range of products on our brand new Instruction Manuals Page. All the manuals come in a convenient PDF format, making it easy to download, save and print out a replacement for your lost booklet! Click Here for Instruction Manuals

Can I have my old Silver Cross Heritage pram renovated and do you have spare parts available that will still fit?
Yes! You can contact The Fixery by calling 800-2FIXERY (800-234-9379) or email info@thefixery.com

How long are your products guaranteed for?
All our strollers are guaranteed for 6 months against faulty workmanship. Our Heritage products carry a 2 year guarantee.
However, if your Silver Cross product is out of guarantee, you can still get first-class service at The Fixery by calling 800-2FIXERY (800-234-9379) or email info@thefixery.com

I have a problem with my pushchair. Can you please pick this up and repair as soon as possible?
You should firstly contact the retailer you purchased it from. The store you purchased it has direct access to our repairs division.

Will I have to pay for the repair?
If the problem is a manufacturing defect within the guarantee period, then no, we will carry out a repair or replacement free of charge. If you have accidentally damaged the pushchair then we will contact you about repair charges before we proceed.

My product didn’t come with a warranty card, how can I obtain one?
All you need to do is provide us with the following:
Product purchased
Place of purchase
Date of purchase
Your Name
Address
Email
Phone
Price paid
A copy of your original receipt

Please send this information to:
Silver Cross America Limited
PO BOX 5254
Columbia
South Carolina
29250

or fax it to 877-473-0193

Can I buy directly from Silver Cross?
No, Silver Cross does not sell directly to the general public. Our retailers offer a wonderful service, give advice and are always there for you if you have a problem.

Is your question still unanswered? Please contact us.